Solar Project Coordinator, Client Relations

The role

What the job is

Key responsibilities

What you will do, stage by stage

1. Stage 01

   Lead acquisition

   • Make the first call to every new lead promptly and understand the client's requirement: type of site, location, contract load and timeline.
   • Record every lead and its details accurately in the lead tracker or CRM.
2. Stage 02

   Site visit

   • Schedule site visits at a time convenient to the client and coordinate with the technical team.
   • Confirm the visit with the client and follow up afterwards to capture any further requirements.
3. Stage 03

   Proposal

   • Make sure the proposal or quotation reaches the client on time.
   • Follow up on the proposal, answer basic queries and pass technical or commercial questions to the right team member.
4. Stage 04

   Acceptance

   • Track the client's decision and, on acceptance, coordinate the order confirmation and required documents.
   • Hand over complete client details and requirements to the project execution team.
5. Stage 05

   Project execution

   • Keep the client informed of progress at every key stage of the project.
   • Pass client concerns or requests quickly to the project team and follow up until they are resolved.
   • Remind clients of upcoming milestones, documents or payments due as per the agreed terms.
6. Stage 06

   Completion and handover

   • Coordinate the handover, completion documents and any pending client-side formalities.
   • Collect client feedback after completion and keep in touch for referrals and future requirements.
7. Always

   Throughout all stages

   • Maintain a daily call log and keep the status of every lead and project up to date.
   • Share daily or weekly follow-up status reports with the management.
   • Ensure every client receives prompt, polite and professional communication.

Qualifications and requirements

What you need

Preferred skills

Good to have

• A good understanding of solar projects, solar panels, inverters and how a rooftop or ground-mounted solar plant works.
• Awareness of net metering and solar subsidy schemes such as PM Surya Ghar.
• Experience using a CRM or lead-tracking tool.
• Previous experience in client follow-up, customer support or coordination, especially in solar, real estate or similar project-based businesses.
• A good working knowledge of Google Sheets.

Core skills

How we work

Communication

Clear, polite and confident communication, both spoken and written.

Problem solving

The ability to understand an issue, think it through and find a practical solution.

Teamwork and coordination

Works smoothly with colleagues across departments and divisions.

Time management

Plans the day, prioritises tasks and meets deadlines.

Attention to detail

Accurate, careful work with minimal errors.

Ownership

Takes responsibility for tasks through to completion, with minimal follow-up needed.

Learning attitude

Willingness to learn quickly and adapt to new tools and processes.

Computer skills

Working knowledge of MS Word, MS Excel and email.

The office

Where you will work

Leo Enterprises is an equal opportunity employer. All applications are assessed on merit, skills and suitability for the role.